1. 14-Day Money-Back Guarantee

We stand behind Adship. If you are not satisfied with a paid plan, you can request a full refund within 14 days of your first paid charge. No questions asked.

Applies to your first paid subscription (monthly or annual).
Refund is issued to the original payment method via Stripe.
Refunds typically appear in 5-10 business days, depending on your bank.

2. After the 14-Day Window

Outside the 14-day guarantee period:

Monthly plans: No partial refunds. Cancel any time and you keep access until the end of the current billing period.
Annual plans: Non-refundable after 14 days, except where required by applicable consumer-protection law.
Renewals: Auto-renewals are non-refundable. You can disable auto-renewal at any time in Settings → Billing.

3. Free Trials and Free Plans

Adship offers a 7-day free trial. You will not be charged during the trial. If you do not upgrade by the end of the trial, your account remains free with limited access, no refund is needed because no payment was taken.

4. Exceptions

The following are not eligible for refunds:

Accounts terminated for violations of our Terms of Service (fraud, abuse, chargebacks, illegal content).
Add-on AI credits already consumed (video generations, image generations, voice cloning).
Third-party fees passed through to providers (for example, ad spend on Meta or TikTok; these are paid directly to those platforms, not to Adship).

5. EU / UK Statutory Rights

If you are a consumer in the EU, UK, or EEA, you have a statutory 14-day right of withdrawal under Directive 2011/83/EU (or the equivalent in your country). By starting to use the Service during the withdrawal period you consent to immediate performance and acknowledge that your right of withdrawal may be lost once the Service has been fully provided. Our 14-day money-back guarantee mirrors this right and applies even after you start using the Service.

6. How to Request a Refund

Email support@adship.ai from the email address associated with your account and include:

The date of your first paid charge.
The plan you subscribed to (Pro or Business).
Optional: a short note on what could be improved, we read every reply.

We process eligible refunds within 5 business days of receiving your request.

7. Changes to This Policy

We may update this Refund Policy. Material changes apply only to subscriptions purchased after the update date shown above.